Called customer service yesterday and got "that is the replacement for that part # ,we'll take it back but YOU pay shipping" Nope don't think so! Cleaned the grease off my squeeky wheel and tried again today. Asked for a supervisor but Brittany said let me see if I can help you. So one more time I told my story which point was item recieved was not even close to the generic photo ,but a entirely different critter. Told her I wished to return for credit but was not paying shipping. "Can you please hold" OK after a bit ,where I sure she talked to a supervisor, she was back and said we will issue you a credit and just keep the item.
Took a bit of talking but in the end ENCO went above what was wanted/needed and made for a happy !
camper/customer. obviously who ever OKed that item to replace the orignal wouldn't know the difference between a A bomb and a hand grenade !